A warning about inked gaming.

A friend of mine recently made a play-mat design in Photoshop for me to send out to be custom printed on a play-mat. I ordered it through inked gaming as they were a top result on google. That was over a month ago and my order is still marked as unfulfilled. I reached out to support on the first and was told that they would make sure to get it shipped out as soon as they could but that was quite awhile ago. Another message I sent since then simply was never responded to. I sent another message today, but it is looking as though I may not ever actually receive the mat.

Just wanted to let other people know to avoid purchasing custom designs through them as after looking around it seems like I am not alone in this experience.

Does anyone have any recommendations on companies that they have used to print custom play-mats? I was very excited about printing this one and am really bummed that its looking like it will never show.