Permanently Banned - Unsure Why

Has anyone ever been randomly banned from the game? I was mid match yesterday and was kicked between a round of WT. I reloaded my game and a message displayed that I was permanently banned.

I reached out to support and was advised that I had broke the Code of Conduct. I play on PS5, never used any third party programs or controller mods. I’m an average player at best.

The only thing I can think of potentially doing wrong is going AFK if my toddler wakes up from their nap. I had not received any prior warnings to this and was just straight perma banned.

Does anyone here have insight or what options I have available to repeal this? Support has not helped me and will only reply with canned responses, following by closing my ticket.