Missing Runescape Character

Hi All!

I just re-downloaded the new launcher after having not played for a few years. I am having trouble with the main game recognizing that I have a character though. This character is over 20 years old, so there shouldn't be any issue with it not being there.

I logged into OSRS, and the game will pull up my OSRS character I also had under the same login, but not my character on the main game? It keeps trying to force a new character, and when I log in on the website on the main game side, it shows no character name. Whereas on OSRS, it has it.

Any idea what could be going on, and how I can fix it? Can't find a way to reach out to support for it...