Rant-Cheated by Myntra

This is just a rant as I know I have been cheated badly by a company I trusted a lot and I can't do much about it. Bought a jacket for my dad on his birthday few days back. I am posted in Chandigarh and my dad stays in Delhi so I mentioned the delivery address as Delhi one.(This is the reason I am posting in this group as I was not confirmed where to post but the fraud happened in Delhi.) To my utter disbelief my dad received a torn and used jacket totally mismatched with what I orDered. Raised a complaint the same day my dad got the delivery and till date there has been no resolution by Myntra for a return. It's been 10 days now. They have declined once stating ki unki internal checks huey hai. Can't accept return request.

Itna order kia aaj tak kabhi ye issue nahi aaya Myntra se. Ab paise barbaad ho chuke. Umeed dikh nahi rahi ki kaise return ho sakta hai. Myntra par se bharosa hi uth gaya hai. Wo fir bhi farak nahi padta. Itne amount ka loss bina meri galti ke kabhi nahi hua. And I am not able to let this go. That's why the rant.

Please make videos of orders received during unpacking. Avoid myntra. My suggestion.

I have raised the concern on X, LinkedIn, Email, App etc but getting bot responses only. 24 hrs maangte hai fir usme update karte nahi. Fir poochho to bot responses.firse 24 hrs chahiye hote hai inhe. Myntra customer care is non existent. Jab tak sahi chal raha hai tab tak theek. Jis din issue aaya us din problem aayegi.

I downloaded invoice as well. The item was shipped from LP store in Ghaziabad. But I feel the delivery guy might also have been involved in this.

Rant because I hate any wastage of money and isse mind bohot negative go rakha hai.