SSEG Application process for Solar installation on Eskom operated property in Capetown

Hi Guys, I have recently moved into a new property in Capetown and have solar installation done.My property falls under eskom and have a prepaid meter so no monthly bills. The installer has gone cold on this now to finish SSEG application and am trying to help myself to get this done properly. Its seems like eskom needs a tariff conversion as a pre requisite for the application to progress. I tried reaching them out to know more and after battling for 5 hours straight got hold of one agent for 3 mins and I got to know that my meter is still under the name of the first owner. Can someone who have went through this whole process kindly shed some light on how to address this situation. Thank you.