Haven't heard back on a complaint? FSA fired everyone who was helping you

First, unclear if this is allowed. Politico published this story yesterday. There was a button to submit a complaint on the FSA website when you had issues with anything. PSLF, IDR, consolidations, servicer issues you name it. The complaint button would generate a case for you and it would get answered by a real person..mainly in the FSA Ombudsman Office.

Politico story yesterday explained that not only will the ability to submit a complaint go away, but they FIRED the real people working on your issues. If you submitted a complaint a while ago and haven't heard back this is why. Mell Brittan-Smith is the career ED/FSA employee named in the article and the prime reason this is being taken down. Christian Odom, the Ombudsman, who is supposed to be a neutral advocate for all student loan borrowers, has agreed with making complaints less accessible to the everyday student loan borrower.

If you want to get even more angry, google their salaries (its all public info) and think about how not only do they not worry about monthly student loan bills but they get paid that much to AVOID HELPING YOU.