Anderson SC Internet

So my internet will load some things and websites like instagram but will not connect to my smart tv or anything like that. I tried to see if we were technically still in an outage on their website but it said we weren’t which is weird. I talked to with customer support and they said from their end it looked like I was fully connected and she tried to reset it on her end but nothing worked. Assuming it’s just the outage but she said she could send a technician tomorrow. If it’s just the outage I don’t want to waste their time. Should I cancel them coming out?