Do Better, Sephora. "Birthday Gift" leftovers at the end of the year are a JOKE

Sorry for the rant....Just got off the phone with the Rouge line. 2 Birthday gifts left to choose from - Vegamour (pass), and YSL Libre set (even harder pass). Tried to get them to see my viewpoint, and see if there wasn't any way I could get points or ANYTHING else. No. Hard no. They didn't even apologize, make an effort to do anything to make me feel heard or validated - or anything. The person on the phone did admit that they changed the 250 point policy earlier this year, and I asked why - as that penalizes those of us with birthdays at the end of the year. Rep didn't know, didn't care, had no empathy, just stated, "That's the new policy". Nothing else - just "That's the new policy". Do better, Sephora. I just emptied the items from my cart; if I do choose to buy the items that had been in it, I will go elsewhere.

Maybe this sounds a little petty, but for the many years I've been Rouge, the amount of money I've spent there over the years, and the fact that someone else posted that the person they spoke with actually gave them points and some empathy, this just came across as a total slap in the face. Sephora - I think we need to go on a break.