Please help with my terrible sour shots of espresso :(

My husband bought me a profitec go and the DF64 grinder as a christmas gift. I got it in january and nearly every single cup has been incredibly sour/acidic. I just don't understand what I'm doing wrong or if this is just how espresso is. We bought the machine from the Kitchen Barista. So far support has been stumped about the issue. I will be reaching out to them again with all this same information, but I was hoping to get some good input from here as well. I'm at a loss and so bummed about the situation.

I wrote up a document that I'm going to try attaching with all the information I have so far. I have stuck to all dark/medium coffees.

I tried the espresso at a couple cafe's and tried their beans as well. I've probably gone through around 10 bags of beans at this point and made 100s of cups. Out of all those cups, only 2 were ok. (The first good cup, I was able to replicate once, but not again after that.)

I had a friend make espresso with her machine at my house (hers is a cheap old breville machine) and hers tasted just fine. She used all the same beans, grinder and the same water from my tap.

Some details:

- I tried finding the right grind size per coffee, going up a grind size when my machine choked.

-I tried varying ratios.

-I tried varying temps.

-I tried different portafilters, a puckscreen, a spring loaded tamp, wdt, changing the machine from Fahrenheit to Celsius. I tried changing the EC1 setting. I used my filtered fridge water vs tap.

Is espresso just supposed to taste like this? I'm so depressed about the situation, if anyone has the slightest clue, please let me know. Thanks.

3/25 UPDATE:

Nothings changed. Everything is still terrible.

Bad Espresso