TUTORINGGO TECH CHECK

I received an email for a tech check at Lingora / Tutoringgo. I opened the tab and filled up the form and was told to wait for an IT representative. I was given their time frame which was 7 am - 3 pm and 4 pm to 12 am, however, I was not informed of my queue number. It's been almost 2 hours since I've been told to "Hold on, we're on queue". Is it normally like this? Anyone experienced this while applying for the same company? Appreciate the response.