Lewkin not shipping packages

haii, so I placed an order 30/11 which I think was the last day of their blackfriday sale. Now 15 days later my package is still ‘unfulfilled’ my friend who only ordered like 3 days before me already received her package last week while mine hasn’t even been shipped. When I mailed them I just got a rude response ‘YOUR PACKAGE IS PACKED UP!’ In capital letters but once again no update after this. I know there could be some delay due to blackfriday but I’ve seen some people already receive their packages and this is lowkey stressing me out..anyone facing the same issues??

(btw I send another mail last night so I’ll update tomorrow when I get a response)