Is Lewkin a scam?

I ordered from Lewkin about a month ago. I haven't heard any details on when my item will be shipped despite messaging customer service multiple times. Everytime I messaged, I would get an automated response less than 5 minutes later. When I do get a response from the team, they lied to me by saying my order was shipped but refused to give me the tracking number. I honestly don't know what to do. I can't get a refund and mg order won't ship. Did anyone else experience this?