I can understand being frustrated with news outlets but ...

Why do people really hate when news outlets reach out to see if we can try to help?

I work for a local news station who's ownership is controversial, but the people in my station genuinely want to help. Instead all we get are people who'd rather leave awful messages and persuade people not to reach out.

It sucks cause I want to help people but it sometimes feels like some individuals go out of their way to rather be miserable. Again I get it somewhat because from the outside looking in, we all look like the bad guys and we all have had predecessors who might've left a sour note, but inside we are still trying to push through.

How do y'all get around this?