Seriously service desk?? Do you hate us or what

Customer bought 200 20' rebar, and expected it loaded right away. Bitched that we couldn't give them a bundle and they had to wait (not help) while we handle load 200 pieces. Maybe SD could be a little helpful and tell them to put in a bloody will call and pickup in the morning??? Then I could have loaded most of it with equipment, but instead we hand loaded for probably over an hour. Guarantee sd associate would never help with her stupid orders... Idk rant over I guess.