Custom ring online (Ritani) vs. local jeweler (Green Lake Jewelry)

Hi there!
I have been looking at rings on-and-off for a good few months now and plan on finalizing on one in the near future. I have been debating between an online jeweler and a local jeweler recently and would love some opinions on it!

Online Jeweler: Ritani

Pros:

- Great pricing (with the same budget, I can afford higher C's, etc.)

- Faster (quotes seem to be around 3-4 weeks)

Cons:

- Not as much in-person "physical" reassurance before purchase (I know they have the 2 in-person previews)

- Customer service via chatline seems OK, but ultimately nothing beats in-person reassurance IMO

Local Jeweler (Seattle-Based): Green Lake Jewelry

Pros:

- Super friendly, accommodating, personable employees

- Employee was detailed with their sketches and very genuine

- I have seen only a single negative review about them.

Cons:

- Noticeably more expensive

- Much slower (quoted around 3 months of time)

What is everyone's opinion when picking between these two (even if you haven't had experience with this specific local jeweler, I am mostly referring to the "in-person" presence of a local jeweler) for a custom engagement ring?
I am also open to other suggestions if you feel extremely strongly about other options :)
Thanks in advance!