So sad 😭

I just noticed the strap on my small cloud carry on starting to rip 😩 I’ve had this bag for less than a year and am disappointed that it’s already starting to tear apart. have other baggu bags that I’ve had for years and this is the first bag that starts to tear ☹️

Debating if I should reach out to Baggu since I’m not sure they would actually do anything or offer repairs. What do you all think?