Admission?

My daughter tried to submit her application for admission before the deadline December last year, and was unable to due to their website not working. We tried different computers, browsers, nothing worked. There was little support from AUT, and after many phone calls she was finally able to email her submission. Classes start in a few weeks and we have yet to hear whether she's accepted. We're getting quite stressed and the lack of response from AUT is disheartening. Does anyone have any advice?